Below is a collection of our most frequently asked question that hopefully will cover your query. Should you have a questions that is not answered here, don’t hesitate to get in touch.
We also suggest you read the Booking Terms & Conditions page where we provide more details about our tours and Health & Safety requirements.
I’ve heard the flies are bad in summer. Is this true?
In the warmer months there are quite a lot of flies around. A lot of people find these to be quite annoying. It is advisable that you bring along a fly net so these little guys don’t drive you crazy!
What clothes do I need?
In summer shorts and a shirt is all that is really needed. Our temperatures can be excessive and this can impact fair skinned people. Also bring a hat or cap, sunglasses and sunscreen.
Our winter days are generally mild and most of the time you can still wear shorts and a shirt during the day. However, the nights and early mornings can be very cold. You will need to bring warm clothes – long pants, a good jumper, wind breaker and possible a beanie and scarf if you are joining us on our Evening Tour.
Regardless of what tour you are coming, we do recommend enclosed shoes due to going underground and/or walking on uneven ground/gravel and dirt tracks/roads/areas and undulating terrain.
What else do I need to bring?
Sunscreen, torch (Evening Tour only), camera (plus spare fully charged batteries for people who love to take loads of pictures during the day), mosquito repellent (summer), any medication required, water bottle.
How physically fit do I have to be?
We don’t expressly set any age restrictions and our tours are a mix being on the bus, getting on and off it, light walking around. If walking is an issue it can be kept to a bare minimum (please contact us in advance for advice if you feel this could be a problem. Regardless, good health is important and it is very important that any pre-existing medical conditions are discussed with our staff at the time of booking
I am not a meat-eater/I do eat Gluten-free – Will that be a problem?
Our menu on our FULL DAY TOUR and EVENING TOUR is designed to cater for both carnivores and vegetarians. You must inform us at the time of tour booking if you have any special dietary requirements.
How many people will be on each tour?
We have two fully air-conditioned buses. With our Toyota Coaster, we can carry a maximum of 21 people and with our Toyota Hiace, we can carry a maximum of 11 passengers.
Where will I be picked up from?
Our TOWN TOUR departs 7 days a week all year round at 9 am & 2 pm if we have a minimum of two adult bookings. We will pick you up from all accommodation places in Lightning Ridge, the Visitor Information Centre or any other street address in town. Please contact us if you need picking up from Lorne Station. This can be arranged for Day Tours & Groups bookings. We asked you to wait 15 minutes prior to the start of your tour (8.45 am or 1.45 pm) outside the reception area of your accommodation place or outside the Visitor Information Centre of Lightning Ridge.
For our FULL DAY TOUR, we will pick you up from all accommodation places in Lightning Ridge, the Visitor Information Centre as well as any other street address in town and Lorne station. We asked you to wait 15 minutes prior to the start of your tour (8.45 am) outside the reception area of your accommodation place or outside the Lightning Ridge Visitor Information Centre.
Please inform us at least 15 minutes prior to the start of your tour if you would like to change your pick-up point/location.
Special Dietary requirements and allergies?
Our menu is designed for both carnivores and vegetarians. If you have any special dietary needs or allergies, please contact us to discuss this at time of booking as you may need to provide your own supplementary food/ snacks depending on your specific dietary need or allergy.
OUTBACK OPAL TOURS operates in some remote parts of Australia where certain foods are not easily available and therefore we cannot accommodate all dietary requests. At times, produce and products may be substituted as supply dictates and OOT cannot guarantee the ingredients contained in these alternatives.
Whilst all of our guides are trained in remote touring, they are not nutritionists and neither they nor OUTBACK OPAL TOURS can advise of all ingredients contained in each food served on tour and are not responsible should an allergic reaction occur. If you have any allergies, please carry the necessary medication. Many dietary requirements are catered for in our standard menus.
Multiple tours booking discount/package deal
If you come on any of our tours you will receive our loyalty customer card when getting on our bus. If you are booking multiple tours with us you will receive a discount for any additional tour you choose to come
- Receive $5 off per person for the second and third tour you will do with OUTBACK OPAL TOURS
Are there restrictions on alcohol on the bus?
Yes, there are…unfortunately. Much of the area we travel is controlled by the NSW Police and therefore restrictions occur. Please contact us prior for further information.
We have a group of 30 wishing to do your tour. Can you assist us?
We certainly can. There is a variety of options like operating our vehicles in tandem to address your group numbers or we do have the option to hire a coach/coaches for larger groups.
We can cater for Fly-in groups with pick-ups/drop-offs from the airport. We can organise Tag-along tours for clubs and large groups and/or provide our experienced tour guides for private tours or on your coach.
Can I charge my phone / camera?
Unfortunately, we cannot provide access to charge your devices on our buses/stops and therefore we do recommend bringing a power bank if you take a lot of pictures
What happens if it rains during my tour?
Our tours will continue despite rain as long as it is safe to do so.